FAQ

All Luxury Apartments is located in the United Kingdom but have representation in different countries.

For faster reply, please send us a message through our contact form and we will get back to you within 24 hours.

By Phone:
Contact USA : +1 (650) 267-4328
Contact UK: +44 (0)20 3318 3319

By Fax:
Fax : +44 (0)20 3006 8799

You need to contact your local representative? Please send us an email, and we will forward your request.

Once a rental deposit has been received for an apartment, the deposit is instantaneously received by the apartment owner in order to secure your rental. As each apartment is generally owned by a different owner, the deposit is non-transferable, unless we are able to re-rent the same property to someone else for the same exact period as your original dates or duration of stay. To avoid disappointment, we highly recommend to take a rental insurance with cancelation coverage.

For more information regarding changes to your rental, please contact us.

Picking up your property keys:
Your assigned local representative will meet you at the property to handover the keys.

Returning the property keys:
All keys must be returned at departure to your local representative.

Property keys and lock:
A 150 EUR inconvenience fee will be charged for any missing key. If any keys are lost, this may result in to a lock replacement for security reason. Therefore, we strongly encourage you to declare the incident at the Police station.

If you forgot your keys inside the property or you lock yourself out of the property, contact immediately your local representative as well as email us and we will try to assist you. Note that your local representative will be called to open the door for you and there will be a 50 EUR service fee due at the time of service.

Any issue with the lock or anything else that prevent your local representative to open the door, will result in calling a locksmith at guest\'s own cost. Calling a locksmith during the rental is at guest own risk, responsibility and cost for any bills paid by guest.

Important: Guest will be responsible for any cost for a missing or loosing a key and/ or with any lock issue or lock replacement.

All Luxury Apartments is a property rental platform that connect business- and leisure- travelers with charming and luxurious rentals in Europe, America, Caribbean, and Asia. Our most popular destinations in Europe are France, Italy, and Greece.

Managed by a dedicated team of real estate professionals and property owners, All Luxury Apartments offers high-quality rental solutions to its hosts and guests. All in all, the team behind All Luxury Apartments possesses over 15 years of excellence and provide unique experience in the real estate and hospitality industries.

After confirmation of your property rental, you will be assigned a local property manager or concierge who will contact and meet you at the property on your arrival. You can also set up a meeting time or book a private transportation directly online. Your property manager will give you a detailed tour of the rental property and will be happy to answer questions you may have. Your property manager will also remain your main contact person during your stay.

The normal check-in time is between 3:00 PM and 8:00 PM. However, we will do our best to let you in the apartment as early as possible between 8:00 AM and 3:00 AM depending on whether another guest is checking out that day. You can also contact us or your local representative/concierge if you wish to leave your luggage before check-in time.

If you need to check-in after 8:00 PM, your representative will be pleased to accommodate you. However, a 30 Euro fee will be charged for arrival after 8:00 PM, 50 Euro fee between 10:00 PM and 12:00 AM - No arrival after 12:00 AM (or unless special arrangement). This late arrival fee is payable directly to the representative.

Guest must leave the rental property in a tidy condition and must return all the keys to the property manager.

Guest is requested to vacate the rental property between 7AM and 10AM. Late check-out is only upon availability. There will be a fee between 1PM and 6PM of 50 Euros and after 6PM the late check-out fee is half night rate.

For your comfort, we highly recommend that you book the arrival and departure transfer from/ to the airport/train station. We have carefully chosen for you a very serious and reliable transportation company that meet our expectations when providing service to our guests.

Once you arrive at the airport/ train station, a driver will be waiting for you with your name on a sign to take you directly to the apartment or to drive you back to the airport/ station. So you will not have to wait in line to get a taxi and you will be guaranteed a flat rate even in case of heavy traffic. Additionnally, luggages are always free and the the mini van can accomodate large party including large suitcases.

Note, that we give priority to our guests arriving with the private transportation, as the driver will notify us when our guests are on the way to the apartment.

Should guests take their own mode of transportation, it is their responsibility to contact the greeter and should there be delays, there is a risk of late fees.

If you need transport to and from your arrival point, this can be easily arranged by click on the “transport” button on your private page. See also “Arrival/Transportation.”

If you need any assistance, we are happy to help you book your transportation via email.

During the booking process, we\'ll send you a link to your Private Page, which has a \'Transport\' button so you can book your transportation or you can directly inquire with us by email and we will be happy to assist you.

PARIS & AROUND Transportation Services:
For inside Paris, please see \"Paris Neighborhoods\"
For trips to Versailles, Disneyland, Normandy or any other destinations, please inquire for the rate.

French Riviera Transpotation Services:
For trips within the french riviera, please inquiry for the rate

We are often asked about customary tipping practices. Tipping is a gesture of appreciation for services rendered and it is customary to acknowledge quality service by giving a tip when you take a taxi or driver service, or if an All Luxury Apartments representative strives to make your stay more comfortable.

In restaurants, service is included in the price. If you\'re satisfied with service, you can leave a few extra euros to show your appreciation, but 15% is not necessary.

Please note once a deposit has been received for an apartment, it goes to that apartment owner. So, as each apartment is generally owned by a different person, the deposit is non-transferable, unless we are able to re-rent the same property for the same exact period as your original dates or duration of stay.

Most of the time you won\'t need to bring anything more than yourself, your clothes and your usual necessities.

Special Needs:

If you have special needs, such as a special pillow type, you may wish to bring that along. While we pride ourselves on being one of Paris\' most \"service oriented\" property rental agencies, there are often limits to what we can provide.

Electrical Converters:

French voltage is not the same as in most other parts of the world (Some countries in Europe, North America, and Asia)

In France, current voltage is 220 Volts and 50Hz, and if you don\'t have a proper converter (not a plug adapter), it may \"fry\" your appliances/ electronics as well as can blow a fuse, damage an outlet or the electrical fuse box in the property.

(Remember you need a converter, not just a plug adapter, or you can \"fry\" your devices!)

What You Won\'t Need:

The apartment will have pillows, duvet, linens and towels (1 set per guest - extra towels and linens can be provided for extra cost and for longer rentals, towels and linens will be changed weekly). Also included are standard kitchen utensils, cleaning products, main amenities, telephone service, internet/ Wifi, hairdryer, irnon and ironing table as well as TV/ Cable TV.

All of our properties offer a high-speed fast internet and WiFi Internet access. You can usually see this listed under \"Amenities\" on the apartment\'s page. However, feel free to ask if you don\'t see it listed.

Most apartments with DVD players will only play DVDs purchased in Europe.

So unfortunately, unless you bought your DVDs in Europe they will probably not play on European DVD players.

Picking up your property keys:
Your assigned local representative will meet you at the property to handover the keys.

Returning the property keys:
All keys must be returned at departure to your local representative.

Property keys and lock:
A 150 EUR inconvenience fee will be charged for any missing key. If any keys are lost, this may result in to a lock replacement for security reason. Therefore, we strongly encourage you to declare the incident at the Police station.

If you forgot your keys inside the property or you lock yourself out of the property, contact immediately your local representative as well as email us and we will try to assist you. Note that your local representative will be called to open the door for you and there will be a 50 EUR service fee due at the time of service.

Any issue with the lock or anything else that prevent your local representative to open the door, will result in calling a locksmith at guest\'s own cost. Calling a locksmith during the rental is at guest own risk, responsibility and cost for any bills paid by guest.

Important: Guest will be responsible for any cost for a missing or loosing a key and/ or with any lock issue or lock replacement.

All apartments have a strict no-smoking policy, though certain apartments may have balconies where smoking is possible. Failure to comply with our no-smoking policy will result in a 250 EUR cleaning fee taken from the security deposit.

We also request our guests to refrain from smoking in the staircases, lobbies and courtyard as it may disturb other residents.

Generally, the properties owner do not allowed pets. However, very occasionally, an allowance may be made for a very small pet with references and extra rental damage deposit (security deposit), so please feel free to inquire.

Only few properties have parking that are directly associated with the property. Please contact us for more information.

Otherwise, you can visit the following sites for information about various parking garages:

http://www.parkingsdeparis.com/

http://www.vincipark.com

Most of our properties come equipped with a washer/dryer, and some of the most luxury rental (although this is rare) even include laundry service.

Please check the property description and amenities to see if the it comes with washer/dryer, and feel free to contact us with any questions!

Note that in Europe, most properties have a washer and dryer 2 in 1. This means that the dryer will require more time to dry your clothes.

Some locations like Paris, live very comfortably without air conditioning year-round, as there are only a couple of warm months in Paris. In fact, many buildings can\'t even have air conditioning due to building historical codes! As a result, often any air conditioning takes the form of a mobile unit, rather than a central A/C. And even this is rare.

We do offer some properties with central A/C and room air conditioners, we recommend not letting lack of A/C be a determining factor in your stay. Going to another country is an experience in living like the locals.

Most of our properties will provide 5 stars clean white linens and white towels (1 set per guest). Extra towels and linens can be provided for extra cost. For longer rentals, towels and linens will be changed weekly. For more information, please contact us.

All of the exclusive Paris apartments rentals by welcome2france are located only in central and safe location.

Generally speaking, Paris is one of Europe\'s safest metropolitan areas, and all of our apartments are located in central Paris.

While due caution should be exercised in all travels abroad, most feel confident riding the Métro even late at night, and all of our apartments are in statistically very safe areas.

Whom do we call if something goes wrong?

Well, it depends on what the something is. If it’s a malfunction of some sort in the rental property itself – plumbing, electricity, heating, A/C, water supply – call your local representative who can assess on the situation and contact the right person for you. Also, our owners are all extremely responsible folks who will attend to whatever it is immediately. We depend on them to resolve problems, and they do. If something happens and they don’t, we don’t rent their house any more. In France “immediately” is a relative term. If it’s a Sunday in August, it’s not going to get attended to until Monday at the earliest, even if the owner does his damnedest to resolve the matter.

If it’s a relatively minor matter, call your local representative who may be able to fix it right away.

But don’t hesitate to contact us by email if you simply can’t reach your local representative, or if the problem is too big for you to resolve, if there is a real language difficulty, or if the thing isn’t getting resolved to your satisfaction. We will do our very best to smooth things along.

It’s very, very rare for us to have a problem which can’t be resolved. We don’t think it’s happened more than a handful of times in more than 10 years of business. Indeed, it’s very rare to have a problem at all. But if you encounter something that needs attention, first call your local representative on-site, then call us or send us an email if that doesn’t work.

Property local calls:

Beware of calling cell phones as local calls from your apartment, as these will appear as charges! Only landlines numbers are including for most or our property locations.

International Calls:

Many (though not all) apartments have phone service that includes a large number of, or even unlimited calls to International Landlines (not cell phones!), except for U.S. mainland and Canada (which does include cell phones.) Please ask us to check if your country is included in your rental property.

Free Calls to landlines and Cell Phones:

Canada
United States mainland

It is possible to rent a crib/ baby cot from us for 60 euros per stay. Please let us know in advance so that we can have it for you in the apartment. We would ask you to provide your own baby bed sheets.

Please note that crib/ baby cot is upon availability and it is not available within all location in France.

First, let us know which apartment you\'re interested in, and when, and we\'ll check availability. Either it will be available, or we will suggest alternatives.

As soon as you are ready to book, you will be sent a link to a Private Page that will lead you through the process step by step.

Next:

1) Sign and return a copy of the Rental Agreement. The agreement will be found on your Private Page, and may either be signed electronically or to be returned by fax or emailed to us. Please note that it is recommended that you return the contract to us within 24 hours, as we are unable to hold your desired apartment beyond this time frame.

2) Pay the Deposit. This can be done by clicking on the \'Payment\' option on your Private Page and paying immediately online through our secure credit card processor. Please note we also accept wire transfers. (Personal checks only if more than 4 weeks before check-in.) Once again, paying the initial deposit as quickly as possible is crucial, as it fully secures your apartment.

3) There are three documents, which must be either faxed or emailed before your arrival, or given in hard copy upon your arrival:

a) A Security Authorization form (for stays of over 1 month or with children under 12, this will be an actual deposit: for all others it is just kept in case of any damage)

b) Identification: A photocopy of either your passport or ID is required.

c) Insurance: If you have personal rental insurance, a copy of your receipt is required. If not, you can purchase a very affordable, comprehensive rental insurance sold by Adar company from your Private Page. (Read more about insurance.)

4) Arrival and Final Payment. If you do not choose to pay the entire rental in advance, you will pay the second half of your payment, along with your security deposit, in cash or by credit card (bank or personal checks not accepted) to the representative who will meet you at the apartment. (See also Payments and Cancellations.)

High Season (April 1 - Oct. 31):
5 nights

Low Season (Nov. 1 - March 31):
4-5 nights

Major Holidays (Thanksgiving / Christmas / New Year\'s):
7 nights, and must include day of Thanksgiving, Christmas or New Year\'s

Exceptions- Short-Notice Only:
Bookings of less than 4 nights must be booked 2 weeks in advance of arrival date only.

Please feel free to contact us for other locations available on www.all-luxury-apartments.com website, such as French Riviera, Provence, Normandy, Brittany, but also, London, Rome, Barcelona, USA, Caribbean, and more....

Yes! The apartment rates you will be quoted includes all applicable taxes, linens, towels and final cleaning. It also include a personalized tour of the apartment on your arrival.

Note the following is not included:
Some property do not include electricity for monthly rental. Also, the following is usually not including (please read each property description or contact us for more details): extra set of towels, extra cleaning, extra services, transportation, rental insurance, and late arrival fee.

We accept payments by wire transfer, credit card, travller\'s cheque or cash in EUROS.

First Half (Deposit)

By Credit Card

To secure the apartment, the deposit (first half of the total rental rate), must be paid online through our secure credit card payment system. Note that we cannot be held responsible for variation in the exchange rate.

By Wire Transfer

We also accept wire transfers in euros only.

Second Half

The second half must be paid in euros. Most clients elect to pay the second half on arrival, either in cash or traveler\'s checks (bank or personal checks not accepted).

If you wish, you may pay the second half in advance, you can pay by credit card up to one day prior arrival or wire transfer up to 2 weeks prior arrival.

As a reminder, we strongly recommend you to take our travel rental insurance that protects you in case of cancellation!

No one likes to think of canceling their trip. But it does happen, and it\'s better to get a refund and go another time than lose the money you\'ve paid toward your apartment rental! We recommend you our rental insurance that cover for trip cancellation and damage in the property.

(For more information, please see \"Cancellations\" or \"Security damage deposit\")

We have already negotiated the lowest rates as possible for you and cannot be further reduced due to contractual obligations we have with the property owners.

However, there are certain times of year and occasions when we can sometimes offer additional discounts:

Short Notice

For a booking beginning 2 weeks from today, we may be able to offer a discount.

Low Season

For a booking approximately between November 1 - March 31, but excluding weeks of Thanksgiving, Christmas and New Year.

Longer-Term

For a booking of 1 month or more, our monthly rate already include one free rental week per monthly rate.

For long term rental inquiry, please contact us directly, as we may be able to better negotiate your rental depending on the lenght of your rental.


Please Note: We pride ourselves on being the most service-oriented apartment rental agency so you always get a good deal by choosing us for your next stay. We look forward to helping you soon!

Receipts and rental agreement are available for you to review, print and keep for your records at any time from your Private Page, once you have confirmed your rental inquiry.

Guest can choose between two options to proceed with the rental security damage deposit:

Option 1 :
The guest can choose to subscribe the rental insurance \"Adar\" to be covered for any damages that would occur to the property according to the rental insurance policy. The rental insurance also covers for trip cancellation/ interruption, only if insurance is confirmed within 10 days after your rental reservation. The rental insurance cost is as low as 3.5% of your rental cost. For more information, refer to the \"rental insurance\".

Additionally to this rental insurance, we will require a security damage deposit from your credit card taken in the form of a hold, not a charge, for insurance deductible and any expenses that will not be covered by the rental insurance policy.

Option 2:
The guest can choose to pay a security deposit by credit card upon arrival for an amount equivalent to the rental rate for a stay up to one month. For a longer rental, a 1 month rental security damage deposit is due for stays between one month and 3 months or 2 month rental for a stay longer than 3 months, by wire transfer only prior to arrival. The security damage deposit will be refunded in full after the property inspection within one week after the departure day if there is no damage or loss (other than from reasonable wear and tear) done to the property.

Note: Cash, bank check or traveller\'s check are not accepted as a security damage deposit.

We are not allowed to offer a refund in case of cancellation or of a problem in the apartment, but can sometimes offer a voucher for the same amount to be used toward any available apartment. This is offered on a case-to-case basis.

As no one likes to think of having to cancel their trip, we would like to give you as many different options for you. However, since cancellation does happen, we highly recommend all guests to take our recommended comprehensive rental insurance, which covers your rental deposit and payment in the event of trip cancellation or interruption as well as cover damages during your stay. The cost is only as low as 3.5% of the rental price.

Our cancellation and refund policy:

24 hours FREE Cancellation period: We give you the flexibility to cancel your rental and get a full refund within 24 hours after payment, for arrival at least before 30 days.

Early Cancellation: For cancellation at least 60 days before arrival, you will be charged 50% of your total rental cost.

Late Cancellation: For cancellation within 60 days, no refund will be possible.

Cancellation flexibility: We remain flexible, under special circumstances, to give you the opportunity to postpone your stay for the same property within one year valid period depending on availability minus a 250 EUR cancellation fee. This flexibility is valid only for notification at least 30 days before arrival.

Cancellation at any-time: A cancellation at any-time with a full or partial refund is possible only in the case we are able to re-rent your rental period. You will be refunded accordingly to the number of re-rented days minus a 250 EUR cancellation fee (or equivalent in other currency). We'll do our best to re-rent your apartment during your dates, in hopes of being able to refund your deposit, but unfortunately, there are no guarantees.

Strictly no-refund policy:
- No Refund possible for rental interruption
- No Refund possible for a No-Show

Transfers:
No property transfer by request of guest will be made once the reservation has been confirmed.

Cancellation with Rental Insurance: Please refer to the rental insurance policy or contact us for more information.

Cancellation procedure:
We strongly advise you to inform us as soon as possible of any cancellation. We ask for a confirmation email from you, giving us permission to cancel the property in order to proceed to one of the cancellation option listed above.

We tend to establish very good relationship with all of our owners but sometimes there are certain \"acts of god\" that cannot be controlled. In very rare instances, it may be that an apartment is being sold by an owner or a mechanical failure within an apartment may cause a booking to have to be moved to another apartment. Be sure that in this situation, we pledges to do everything in our power to satisfy our guests, usually by finding an apartment of equal or greater value. If we cannot find a solution, you can be sure we will fully refund your payments. However, do not worry, this have not happened since very long time!

In cases where the property does not provide extra linens and towels, we can provide such at an extra cost. Please contact us or contact your local representative for more information about the rate.

For your comfort, we highly recommend that you book the arrival and departure transfer to/from the airport/train station. We have carefully chosen for you a very serious and reliable transportation company that meet our expectations when providing service to our guests. Note, that we give priority to our guests arriving with the private transportation, as the driver will notify us when our guests are on the way to the apartment.

Should guests take their own mode of transportation, it is their responsibility to contact the greeter and should there be delays, there is a risk of late fees.

If you need transport to and from your arrival point, this can be easily arranged by click on the “transport” button on your private page. See also “Arrival/Transportation.”

If you need any assistance, we are happy to help you book your transportation via email.

We offer a full-line of concierge services, including museum, restaurant and theater bookings, and much more. Inquire for details and rates.

All of our properties are insured by the property owners, however, this does not include damages caused by occupants. Therefore, you need to make sure you are covered for your personal liability and damages to the property. Check with your own personal home insurance for more information.

Otherwise, we have negotiated a rental insurance package for your comfort through an insurance company to create a worry-free experience when booking with us.

Note that for any long term rental, a rental insurance is mandatory.

This rental insurance covers for: personal property liability up to 1.500.000 EUR in damages for fire, explosion or water damage,remedy of neighbors and third party up to 450.000 EUR and damage to the property and its content up to 3000 EUR with a 60 EUR deductible.

The rental insurance does NOT cover intentional damage, theft, unauthorized entry into the owner’s supply closet, unauthorized pets, loss of keys and lock replacement, extensive cleaning required at check-out, smoking, exceeding occupancy limits or parking limits, and any other charges/polices in by the property manager's rental policies and by your rental agreement including any fines imposed by the City, County, State or Home Owner Association as the result of violation of any law, ordinance, rule or regulation or any fines or costs levied against Guest or visitors of Guest (Excess Damage Costs). Guest will be notified of any Excess Damage Costs in writing. Any Excess Damage Costs will also be charged immediately to the Guest’s credit card. Any damage must be reported by email within 48 hours.

The rental insurance for cancellation cover refund of the rental cost (deposit or balance payment) under the following conditions: Serious illness, accident, death, major home damage, lay-off, professional relocation, roadblocks, strikes, any complication due to pregnancy until the 28th week, up to 15.000 EUR.

The rental insurance for trip interruption cover refund of the rental cost (deposit or balance payment) of the unused part of the rental under the following conditions : Serious illness, death, major home damage, unavailability of accommodation, up to 15.000 EUR.

The Damage Waiver Fee is a nonrefundable flat fee of 60 EUR per booking (or equivalent in other currency) that relieves our guests of the cost of the insurance deductible for unintentional and accidental damage to the Rental Property and its contents, not to exceed the amount of the rental insurance coverage.

Yes, we do work with travel agent and are aways open for new collaboration. Please contact us for more details.

Yes, we do work with real estate agents. If you are expert in a specific area, we will be happy to refer you as one of our professional team expert in your area. Please contact us for more information.

We can sometimes arrange a baby-sitter for your stay depending on availability. Inquire for details.

Current rental rates are 60 euros per week per crib, and 60 per week for high chairs. Subject to availability, so please inquire in advance!

All French buildings begin on the \"ground floor\" (\"rez-de-chaussee\"), and then proceed to the first, second, etc.

In a sense, this is easier to remember in the U.S.

In France:

\"First floor\" = \"one flight of stairs\"
\"Second floor\" = \"two flights of stairs\"
etc.

(Whereas in the U.S. the first floor equals zero flights of stairs, and the second floor is one flight!)

So remember this simple rule:

Floor number = Flights of stairs to get there!

There are slight differences with respect to name and bed sizes between France and the U.S.

USA Standard Mattress Sizes:
Single 39 x 75 inches.
Double 54 x 75 inches.
Queen 60 x 80 inches.
King 76 x 80 inches.

French Standard Mattress Sizes:
Small Single (090 x 190 cm) 35 x 75 inches.
Large Single (100 x 190 cm) 39 x 75 inches.
Small Double (120 x 190 cm) 47 x 75 inches.
Large Double (140 x 190 cm) 55 x 75 inches.
Queen (160 x 200 cm) 63 x 79 inches.
King (180 x 200 cm) 79 x 79 inches.

You will also note, often in France beds are made in such a way that they can be fastened to one another, so two beds can be combined to create a Queen, etc. In these cases, the beds are fitted so that there is no \"gap\" between them. This is very common.

Final Tip: If you are very tall, we recommend you don\'t choose a bed with a footboard!

French voltage is not the same as in most other parts of the world (the U.S., other parts of Europe, Asia, etc.)!

In France it is 220 Volts and 50Hz, and may \"fry\" your electronics if you don\'t have a converter.

(Remember you need a converter, not just a plug adapter, or you can \"fry\" your devices!)

You may want to bring one for your laptop, another for your camera, etc., depending on how much long \"charging\" you need to do simultaneously!

In the U.S., you can easily pick these up at Target, Wal-Mart, hardware stores, etc.

The length of your stay may be extended subject to availability of the property, however, a new Rental Agreement must be signed directly on your private page and additional rental rate need to be collected prior to extension start date in order to confirm extension.

All reductions of your rental period must be submitted in writing by email at least 60 days prior to arrival, and are subject to a minimum stay. Adjustments in nightly rental rate may apply by reducing the total number of nights rented. Reductions in your rental period made within 60 days prior to arrival will not result in a refund or reduction of rent.